--- title: "Quick Reference" url: "https://kb-maryland.credentia.com/en/article/quick-reference" language: "en" last_updated: "2026-01-05T10:11:53.857Z" --- # Quick Reference Quick reference guide for essential information on the Maryland nursing assistant certification exam ### Credentia Examination and Scheduling Services 1025 Greenwood Blvd. Suite 401  Lake Mary, FL 32746  Monday - Friday 8:00 a.m. – 11:00 p.m. Saturday 8:00 a.m. – 5:00 p.m. Sunday 10:00 a.m. – 4:00 p.m. (Eastern Standard Time) ### Create or Log into your Credentia Platform account to: - Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.  - Obtain and submit an Examination Testing Application.  - Check the Testing Application status.  - Find test sites and availability.  - Schedule, reschedule, or cancel an examination.  - View exam details such as examination type, scheduled time, date, and location.  - View the Score report.  - Submit and review a Grievance application for completed examination. - Change your current address and phone number. ### Contact Customer Service when: - Did not receive an activation link.  - Problem occurs when creating a Credentia account.  - Problem occurs when applying an assigned voucher code.  - Testing Application Issue.  - Received an error message when scheduling an examination.  - Score report is not viewable in the Credentia Platform after 24 hours from your exam.  - Call 888-204-6249. ### Maryland Board of Nursing  Nursing Assistant Certification Program 4140 Patterson Avenue Baltimore, MD 21215 [(410) 585- 1900](tel:(410) 585-1900) Hours of Operation: 8:30 AM - 4:00 PM Wednesday: 9:30 AM - 4:30 PM (Eastern Standard Time Zone)  ### Call the Maryland Board of Nursing to:  - Obtain information on official regulations and guidelines for geriatric nursing assistants.  - Change your current address or name on the Registry.  - Obtain information regarding reciprocity.  - Obtain information on continued registration on the Registry.