Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via Credentia Platform within Fourteen (14) calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Disabling traffic accident
• Court appearance or jury duty  
• Military duty 
• Weather emergency 

Requests for excused absences must be made in writing and received by Credentia within ten (10) business days following the scheduled examination date. This request must include verification from the appropriate source of the reason for your absence. For example, if you are absent because of jury duty, you must supply a copy of the court notice.

Credentia’s decisions regarding whether an absence is excused and whether the examination fee will be forfeited will be final.

Weather Emergencies

A test center examination will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or canceled. In the event of an examination change due to a weather emergency, candidates will be contacted by phone and email with changed details.