Quick Reference

Credentia Examination and Scheduling Services

1025 Greenwood Blvd.
Suite 401 
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)

Create or Log into your Credentia Platform account to:

• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
• Obtain and submit an Examination Testing Application. 
• Check the Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View the Score report. 
• Submit and review a Grievance application for completed examination.
• Change your current address and phone number.

Contact Customer Service when:

• Did not receive an activation link. 
• Problem occurs when creating a Credentia account. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling an examination. 
• Score report is not viewable in the Credentia Platform after 24 hours from your exam. 
• Call 888-204-6249.

Maryland Board of Nursing 

Nursing Assistant Certification Program

4140 Patterson Avenue
Baltimore, MD 21215
(410) 585- 1900

Hours of Operation: 8:30 AM - 4:00 PM
Wednesday: 9:30 AM - 4:30 PM
(Eastern Standard Time Zone) 

Call the Maryland Board of Nursing to: 

• Obtain information on official regulations and guidelines for geriatric nursing assistants. 
• Change your current address or name on the Registry. 
• Obtain information regarding reciprocity. 
• Obtain information on continued registration on the Registry.